Privacy Policy.

1. Introduction

OptiGain is a financial intelligence and business operations platform developed and operated by OptiGain Technologies. The platform helps businesses record and analyze revenue, sales, expenses, inventory activity, branch performance, operational trends and financial forecasts.

This Privacy Policy explains how OptiGain Technologies collects, uses, stores, processes and protects personal and business-related information when users access the OptiGain platform, website, mobile companion applications or related services.

We are committed to processing personal data responsibly, transparently and in accordance with applicable data protection requirements.

2. Information We Collect

The information processed by OptiGain depends on the services and features used by each business.

Account and Identity Information

• Usernames and account identifiers.
• Email addresses and business contact information.
• Authentication and account-security information.
• User roles, permissions and branch assignments.

Business Information

• Business names and operational details.
• Branch information.
• Employee account and role information.
• Supported payment-account identifiers used for transaction matching.

Financial and Operational Data

• Sales records and revenue totals.
• Cash revenue entries.
• Expense records and expense categories.
• Inventory items, stock levels and inventory movements.
• Branch-level performance information.
• Payment references and transaction records used for reconciliation.
• Financial performance history and business analytics.

Technical and Security Information

• Device and browser information where available.
• IP addresses and security-related access information.
• Application logs, error logs and audit events.
• Session and authentication information.
• Platform usage information necessary for reliability and security.

3. How We Use Information

OptiGain processes information for purposes connected with operating, securing and improving the platform.

• Creating and managing user and business accounts.
• Providing revenue, sales and expense tracking.
• Providing inventory and operational management features.
• Calculating financial performance indicators.
• Generating business-health metrics and anomaly signals.
• Producing revenue forecasts and trend analysis.
• Generating financial intelligence reports and recommendations.
• Supporting transaction matching and payment reconciliation.
• Providing branch and employee access controls.
• Maintaining audit trails and platform security.
• Diagnosing technical problems and improving reliability.
• Preventing abuse, fraud and unauthorized access.
• Providing customer support and service communications.

4. Financial Intelligence, Analytics and AI-Assisted Features

OptiGain analyzes business data to produce financial intelligence such as revenue trends, expense ratios, profit margins, volatility indicators, anomaly detection, business-health metrics and forecasting outputs.

Certain features may use automated statistical models, forecasting technologies or artificial-intelligence services to interpret business data and generate summaries, recommendations or operational insights.

AI-generated summaries and forecasts are decision-support tools. They are not guarantees of future performance and should be evaluated together with the business owner's knowledge, professional judgment and current market conditions.

5. Payment and Transaction Information

OptiGain may process payment-related transaction information in order to track business revenue, reconcile sales and update financial dashboards.

Depending on the payment workflow used by a business, transaction information may be received from supported payment integrations or entered by authorized business users.

Transaction data processed by OptiGain may include payment amounts, transaction references, timestamps, transaction status and information necessary to associate a payment with a business sale or account.

6. Basis for Processing Information

Depending on the nature of the information and service, OptiGain may process personal data where processing is necessary to provide contracted services, comply with legal obligations, protect legitimate business and security interests, or where appropriate consent has been provided.

We aim to collect and process information that is relevant and reasonably necessary for the purposes described in this policy.

7. Service Providers and Data Sharing

OptiGain does not sell personal data.

Information may be processed by service providers that support the operation of the platform, including:

• Cloud infrastructure and database providers.
• Payment and transaction integration providers.
• Email and communications service providers.
• Security, monitoring and error-detection services.
• Analytics and artificial-intelligence service providers where a feature requires them.

Information may also be disclosed where reasonably necessary to comply with applicable law, a valid legal process, protect users, investigate abuse or defend the legal rights and security of OptiGain Technologies.

8. International Data Processing

Some infrastructure or technology service providers used by OptiGain may process or store information in countries outside Kenya.

Where cross-border processing occurs, OptiGain seeks to use appropriate contractual, technical and organizational safeguards and to handle such transfers in accordance with applicable data-protection requirements.

9. Data Security

OptiGain uses technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, accidental loss and misuse.

Measures may include:

• Authentication controls.
• Password protection and secure credential handling.
• Role-based access controls.
• Business-data separation.
• Audit logging.
• Secure configuration practices.
• Access restrictions.
• Infrastructure monitoring.
• Security controls around payment-related integrations.

No online system can guarantee absolute security. Users must protect their credentials, use strong passwords, maintain control of authorized devices and promptly report suspected unauthorized account access.

10. Data Retention

OptiGain retains information for as long as reasonably necessary to provide the platform, maintain financial and operational records, support security and audit requirements, resolve disputes and meet applicable legal obligations.

Retention periods may differ depending on the category of information, contractual requirements, account status and legal obligations.

When information is no longer reasonably required, it may be deleted, anonymized or securely archived where permitted by law.

11. Your Data Protection Rights

Subject to applicable law and relevant limitations, individuals may have rights concerning their personal data.

We may need to verify the identity and authority of a person making a request before disclosing, correcting or deleting information.

12. Account Deletion

Business owners may request deletion of their OptiGain account and applicable personal information by contacting OptiGain support.

Before processing a deletion request, we may need to verify the identity and authority of the requester.

Some information may need to be retained where required by law, security obligations, legitimate business purposes, fraud prevention, dispute resolution or other applicable legal requirements.

13. Business Accounts and Authorized Users

Business owners may create or authorize access for employees and assign access to particular branches or operational areas. Business administrators are responsible for ensuring that access is granted only to appropriate personnel.

Users must not access business information beyond the permissions and responsibilities assigned to them.

Business administrators should promptly remove or modify access when an employee's role changes or the employee no longer requires access to the platform.

14. Cookies and Local Storage

OptiGain may use cookies, session technologies and local browser storage to maintain secure login sessions, remember user preferences such as display settings, protect the platform and improve application performance.

• Maintaining secure login sessions.
• Remembering preferences such as dark mode.
• Supporting essential platform functionality.
• Improving application performance.
• Helping protect against unauthorized access.

We do not use these technologies to sell your personal information. Third-party services may use their own technologies where required to provide their functionality.

15. Children's Privacy

OptiGain is a business-management platform and is not intentionally designed to collect personal data directly from children.

Users must not knowingly submit children's personal data unless they have a lawful basis and appropriate authority to do so.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in platform functionality, technology, service providers, legal requirements or business operations.

Material changes may be communicated through the platform, website or other appropriate channels. The updated version will show the date of the latest revision.

Users are encouraged to periodically review this page to remain informed about how information is handled.

17. Contact Us

For privacy questions, data-related requests or concerns regarding this policy, contact OptiGain Technologies.