24
Questions Answered
6
FAQ Categories
7 Days
Free Trial
About OptiGain
Understanding the platform and what it does.
01 What is OptiGain?
OptiGain is a business management and financial
intelligence platform designed to help businesses
manage sales, inventory, expenses, employees,
branches and financial performance from one
connected dashboard.
02 Who is OptiGain designed for?
OptiGain is designed for businesses that want to
bring everyday operations and financial information
together in one platform, whether they operate from
one location or multiple branches.
03 What can I manage with OptiGain?
Depending on your account and plan, OptiGain can
help you manage sales, inventory, expenses,
employees, branches, revenue records, financial
reports and business analytics from one dashboard.
04 Does OptiGain work on mobile devices?
Yes. OptiGain is designed to be mobile-friendly and
can also be installed as a Progressive Web App (PWA)
for a more app-like experience.
Account & Trial
Getting started with your OptiGain account.
05 Is there a free trial?
Yes. Every new business receives a
7-day free trial before selecting
a subscription plan.
06 How do I create an account?
You can create an account by selecting
Get Started or
Start Free Trial and completing
the registration process.
07 Can I upgrade my subscription later?
Yes. You can upgrade from the Professional Plan
to the Enterprise Plan as your business grows and
requires additional branch and company-level
capabilities.
08 Do I need special hardware?
No. OptiGain runs through a web browser, so you
do not need specialized hardware just to use the
platform. It can also be installed as a PWA.
Sales & Payments
Sales recording and payment workflows.
09 Can I record sales in OptiGain?
Yes. OptiGain provides sales tracking so businesses
can record transactions and connect sales information
with inventory and financial reporting.
10 Does OptiGain support M-PESA?
Yes. OptiGain supports M-PESA payment workflows,
including PayBill-based integrations, allowing
businesses to connect payment activity with their
sales records.
11 Can payments be linked to specific sales?
Yes. Payment information can be associated with
sales records so that businesses can track the
payment status of individual transactions.
12 Can I track revenue and expenses?
Yes. OptiGain provides revenue and expense tracking
together with financial dashboards and reports to
help businesses understand their financial performance.
Inventory & Employees
Managing products, stock and staff.
13 Can I manage inventory?
Yes. OptiGain includes inventory management tools
that allow businesses to track products and monitor
stock movement.
14 Does inventory update when a sale is completed?
Yes. Completed sales can update the associated
inventory quantities, helping businesses maintain
more accurate stock records.
15 Can employees access the system?
Yes. Businesses can create employee accounts and
manage staff access according to the roles and
permissions available within the system.
16 Can I control employee access?
Yes. Employee access can be managed through
account roles and permissions so that staff members
only access the areas relevant to their responsibilities.
Branches & Analytics
Scaling operations and understanding performance.
17 Can I create multiple branches?
Yes. The Enterprise Plan supports
unlimited branches together with
centralized company reporting and branch-level
performance monitoring.
18 Can I compare branch performance?
Yes. Enterprise businesses can use branch analytics
and centralized reporting to understand how different
branches are performing.
19 Does OptiGain provide financial reports?
Yes. OptiGain provides revenue reports, financial
dashboards and business analytics designed to help
owners understand their financial performance.
20 Does OptiGain provide forecasting?
Yes. OptiGain includes AI-assisted forecasting and
business intelligence features designed to help
businesses identify trends and better understand
future performance.
Security, Support & Technical
Access, updates and getting help.
21 Is my business information secure?
OptiGain is designed with account authentication,
controlled access and secure application practices
to help protect business information.
22 Do I receive updates?
Yes. OptiGain is continuously improved with
platform updates, feature improvements and
security enhancements.
23 How can I get support?
You can get help through the OptiGain Help Center
or contact the OptiGain team directly through the
available contact channels.
24 Where can I find more technical information?
Visit the OptiGain Documentation section for
additional information about the platform and
its features.